647.831.7987

FAQ

ABOUT THE PRODUCT

How do I connect your straps onto my camera?
Our vibrant straps are easily adjustable and comes with 3/8" webbing with a plastic ladder-lock and strap keeper. Just thread it onto the slotted ring of your camera and you’re good to go.

Can I trim off the extra webbing? There’s more here than I need.
Sure. The extra webbing is there in case you want to carry your camera low, but you can cut it off you want. Make sure to leave a few inches of length in case you need it and make an angled cut with sharp scissors. It’s a good idea to burn the end with a lighter to keep it from fraying.

What kind of cameras is strap550 compatible with?
We make our straps for most DSLR and SLR Cameras made by Sony, Canon, Nikon, and Pentax. Our nylon piece attaching to your camera is 3/8 inch wide. To be on the safe side, cut a piece of cardboard ½ inch wide and see if it fits through the slots of your camera. My Parachute cord straps also fit in some larger point and shoot cameras, but it’s YOUR responsibility to do a test to see if the dimensions will work for your device.

What are these straps made of?
These handcrafted straps are made from colorful parachute cord 550, nylon webbing, metal buckles and plenty of creativity. When you click through the products, you’ll see each strap description lists the appropriate information. While your camera probably isn’t 550 pounds, Parachute cord can generally withstand that weight. The nylon webbing rates at 220 pounds tensile strength. I tested these straps up to 50 pounds.

How long are your straps?
Our standard 3/8” straps adjust from 40" to 50".  I can accommodate special requests for a shorter or longer strap if you email me about the details in advance.

Will strap550 fit on my point and shoot or slr camera?
Does your camera have a slotted hole? Double check to see if 3/8” of material can fit through if. If so, then our 3/8” webbing will fit. Be sure to check, some cameras just offer a thin piece of thread to wind through. We might offer these versions in the future.

How do I Care for my Strap550?
We strongly encourage spot cleaning your Strap50 with a soft, non-abrasive fabric cleaner. Skip any detergents with bleach, or you may alter the color of your strap. Apply the cleaner with a damp rag and gently wipe with clean, cold water. Air dry your stray and avoid putting under heat or risk shrinking it. Be aware the strap could stretch a total of 2% when in contact with water. This means 2% over the total lifespan of the strap, and per cleaning.

ABOUT THE ORDER
Can I make a custom order?
We’re working on custom orders and they should be available within a few months. We’ve got designs on offering some 30 color choices across 900 color combinations. Keep in mind custom orders can take 1 – 2 weeks due to the time to handcraft your items. Email me about your special request, and I’ll see what I can do. I’d love to make something special just for you.

When will my new camera strap arrive?
We ship your purchase within 5 business days of your order date. This pertains to non-custom orders, and customized items could take longer. Remember that we carefully hand make all our items and we start your order the day you place it.

What if the camera strap I like/want isn't in stock?
Email me and let me know. I can probably make another one soon or get it back in stock as soon as possible.

What if I need my custom camera strap in 2 days?
Sure, we can do a rush order, but there’s an additional $50 charge. Email me first to firm up the details with me.

Shipping And Handling Time
All of our items are expert handmade in Canada, and are not mass produced. We take extra time to ensure quality, durability and artistic creativity. So we ask that you allow 5 business days BEFORE the item is shipped. This doesn’t include any shipping or transit times. 

Do you ship internationally?
Yes, we do ship internationally but please note your country may charge extra fees like import duties and taxes. As much as I’d like to keep costs low, I don’t have any control over this. Please find out ahead of time what to expect in terms of extra fees when you receive your order. And unfortunately, I can’t mark your order as a gift as it is illegal to do so. Thanks for your patience and understanding. Please email me first for quotes.

Estimate shipping times
SHIPPING IN CANADA - Shipped by Canada post as a Parcel with Tracking. Buyer pays actual shipping cost.

Alberta $15.90
British Columbia $16.90
Manitoba $13.60
New Brunswick $12.30
Newfoundland $17.40
Nunavut/Northwest Territories $19.30
Ontario $8.60
Prince Edward Island $13.60
Quebec $11.20
Saskatchewan $14.00
Yukon $13.30

SHIPPING IN USA - Shipped by Canada Post as a Parcel. Buyer pays actual shipping cost

Throughout USA - $7.80 with no Tracking
Throughout USA - $16.80 with Tracking


Strap550 is not responsible for any further duties and taxes which may be applied to customers in the country where delivery is placed. Any kind of duties, foreign taxes or other charges is the responsibility of customer. We recommend our customers to ensure the laws and regulations of duties and taxes payable in your region


BULK ORDER / WHOLE SALE PRICING
Do you offer wholesale pricing?
We do! Just send us an email so we can talk about your bulk order of over 50 straps.

Do you offer discount pricing?
Yes.  Strap550 is a fantastic party favor for your photographer and creative friends. We may need up to 10 days to ship your order depending on its size.

WARRANTY
The use of our information, products and services should be based on your own due diligence and you agree that we are not liable for your success or failure.

Our cumulative liability to you or any other party for any loss or damages resulting from any claims, demands, or actions arising out of or relating to use of this website and/or or products or services shall not exceed the amount, if any, paid for our products and/or services. In no event shall we be liable for any indirect, incidental, consequential, special, or exemplary damages or lost profits, even if we have been advised of the possibility of such damages. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

ALL CONTENT IS PROVIDED "AS IS" AND ANY AND ALL WARRANTIES ARE DISCLAIMED, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.


Strap550 offers a 30 day warranty on camera straps.

However, this warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use, or if the product is altered or modified by the purchaser in any way. It does not cover normal wear and tear or damages such as abrasion, scratches, or fading. 

Also, this warranty excludes all claims to any incidental or consequential loss to personal property. Most importantly, however, the warranty does not cover incidental or consequential damages to equipment such as damage to, or loss of, the camera connected to the strap, loss of use, loss of time, or similar expenses.

 

This warranty applies only to the normal use of strap550 products, normal wear and tear.


Returns

Strap550 returns are accepted within 7 days from the date of purchase. All returns must be in the original unused condition.

Unless we sent you a damaged, defective, wrong item or other error, return shipping costs are not refundable. We strongly encourage you to protect yourself and track all return items. At this time, we do not accept COD. Please hold onto your shipping receipt, tracking number and any other relevant paperwork for proof of return delivery. Strap550 cannot accept responsibility for return packages lost or damaged by the return shipping company.

Refunds
We process all refunds within 5 business days upon receipt and are issued to your original form of payment. Shipping fees and Rush processing fees are also non refundable. We cannot return or exchange custom items.

 PLEASE NOTE: IF THERE HAS BEEN AN ERROR ON OUR PART, YOU MUST CONTACT US WITHIN 3 DAYS OF RECEIVING THE ITEM. NO EXCEPTIONS.

 

Limited liability

We diligently designed and crafted Strap550 to work seamlessly with nearly all cameras and related accessories, and believe the product is safe. But please note we are not liable for camera or equipment damage. We also cannot take responsibility for any damage to clothes or your surrounding environment as a result of using strap550. We are also not liable for bodily injury to yourself or others as a result of using strap550.

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